The performance of Port Supply Chain: Dimensions and Indicators

Abstract

The first objective of this paper is to verify the existence of a significant correlation between the different dimensions of port supply chain performance. In particular, the performance of the supply chain was studied through its four dimensions, namely the "Financial" perspective, the "Customer" perspective, the "Internal Process" perspective, and the "Organizational Learning and Innovation" perspective.

The field survey allowed us to analyse the synthetic indicators for measuring the performance of the port logistics chain. These indicators are analysed on a sample of 120 companies in order to define for each performance axis the most appropriate indicators to evaluate it.