The Contribution of Digital Transformation to the Dynamic Assembly of Hospital Supply Chains: The Case of Public Hospitals in Greater Agadir

Résumé

Abstract

This study explores the relationship between digital transformation and the performance of hospital supply chains, with a specific focus on public hospitals in the Greater Agadir region of Morocco. Grounded in the concepts of agility, resilience, and interdepartmental coordination, the research tests four hypotheses using a mixed-methods approach and a structured survey of 38 healthcare professionals. The variables analyzed include digital tool usage, digital maturity, staff training, and perceived supply chain performance indicators. Results from Spearman correlation analysis indicate that none of the hypothesized relationships were statistically significant. These findings suggest that the simple presence of digital technologies is not sufficient to improve logistical performance without proper organizational integration and support. The discussion highlights key structural limitations—such as fragmented systems, limited training, and lack of digital culture—that may hinder the impact of technology in the studied context. The paper concludes with practical recommendations for hospital managers and policymakers, emphasizing the importance of a holistic digital transformation strategy that includes governance, human capacity building, and system interoperability.

Keywords: Digital transformation, Hospital supply chain, Resilience, Agility, Public healthcare, Morocco